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1(877)755-4279, Worldwide

Business Management for Spas

Clients come to your spa to relax. Simplify business operations so you can relax, too.

Overview

Universal Business Management

As a spa operator, you’re concerned about your clients’ overall health, beauty and peace of mind. As a business owner, you’re also concerned about your overall business health. MINDBODY ensures your business' well being through online business management software that increases sales, enhances customer service and simplifies the task of running a business. MINDBODY enables you to organize your staff’s schedule, manage your clientele, and track your sales. Plus, this information is all stored online, so your office is wherever you happen to be.

Featured MINDBODY Clients:

Elements Therapeutic Massage       Exhale Spa       Aspen Club & Spa

Features include:

  • Easily create and sell service packages, such as a “Spa Day,” from your point of sale.


  • Guarantee a recurring revenue stream for your spa. Offer monthly memberships that automatically charge clients’ credit cards or bank accounts for their services.


Online Scheduling
  • Sell gift cards both from your front desk and your integrated online store. Even order customized gift cards directly through MINDBODY.


  • View your therapists’ schedules daily or weekly, by name, service, gender and more.


  • Use the Appointment Finder to pick and choose which aspects your client is looking for in their appointment.


  • Your clients will get suggestions for future appointments based on their visit history.


  • Package Booking helps you efficiently book services associated within a package, from one screen.


  • Eliminate double-bookings: book a table, room, or piece of equipment at the same time you book an appointment.


  • Quickly email appointment confirmations to your clients the day before their scheduled appointment, with just a click of your mouse.


    • Payroll
  • Enable your front desk staff to easily up-sell your clients from your point of sale.


  • Track and update your inventory from one report, and keep a virtual paper trail of shipments and backorders with your Inventory Tickets and Purchase Orders.


  • Feature a link on your website to your online store, where clients can purchase products and services, view their schedule, book or request appointments, and view their purchase history.


  • Use Client Types to track the services that each client frequently uses, and send targeted email blasts to each group.


  • See who is returning to your business – and who isn’t – with the Client Retention report.


  • Track which clients are referring others with the Referrals report.


  • Set up commission and pay rates that are individual to each of your therapists. Manage payroll easily with one simple report.


  • Use the 70+ MINDBODY reports to find your best selling products, big spenders, profit you’re making with each visit, and much more.

Features

Appointments

Appointments

  • View scheduled appointments in real time by status – booked, confirmed, arrived, no-show, and completed.
  • Use the appointment finder to search for a specific appointment to schedule (by date, by time, by service, and by therapist).
  • Easily book multiple service packages from one screen – i.e. a manicure/massage/facial.
  • Put your schedule online so that your clients can view each therapist’s availability from home.
  • Choose to allow your clients to schedule appointments online, where the software will help them find the most appropriate appointment according to their schedule and past preferences.
  • Send automatic email reminders and notifications to clients for up-to-the-minute changes, modifications, and confirmations of their booked appointment.
  • Plus, enable email attachments that can be downloaded to Microsoft Outlook or MAC Entourage calendars.
  • Schedule an appointment along with the room or pieces of equipment it uses – simultaneously.
  • View your appointment schedule by day, week, location, therapist, or service.

Integrated Credit Card Processing

Credit Card Processing

  • Increase client spending with quicker credit card transactions processed on the internet, rather than through slow telephone lines.
  • View reports of completed, voided, returned, and pending credit card transactions.
  • Accept all major credit card types without confusion.
  • Create happier clients with stress-free bookings and payments.
  • Your MINDBODY software, each night, will automatically batch and settle different credit card types separately to simplify your accounting books.
  • Automatically put money in your business’s account within 2-3 days of making the sale.
  • If you'd like to apply for a merchant account online today, click here.

Interactive Check-in/Check-out

Check-out

  • Integrate payments with your appointments to allow for easier checkout.
  • Print separate tip slips so your clients can discreetly tip their therapists.
  • Reduce costs by having your front desk concentrate on your valued clients and not on manually checking in and out of appointments.
  • Allow your clients to bypass waiting and check into appointments at self check-in stations featuring touch-screen monitors or quick barcode scans from client membership cards or key tags.
  • Quickly scan a barcode or look a client up by name, and your therapists can view their daily schedule and instantaneously answer any billing or account information.
  • With our distinctive color coding system, your staff can quickly determine a client’s account status without hesitation.

Total Client Management

Client Management

  • Get to know your clients better by listing their relationships to other clients, including referrals and shared services.
  • Create your own client types and assign them to each client.
  • Upload photos and other documents for each one of your clients.
  • Keep a record of all client purchases and invoice them at any time.
  • Quickly access clients’ attendance and purchase histories to better understand and serve their needs.
  • Manage client series, packages, and memberships from one screen.
  • Allow your clients to see a list of their own attendance and purchase history using their individual login information.
  • Allow your clients to pre-pay for services, or pay “on account” and invoice them later.
  • Find clients who have had cancellations, have unpaid services, or who have negative account balances.
  • Run reports to find clients who have not returned and clients’ dates of last visit.

Contracts & AutoPay

Autopay

  • Automatically or manually, set up payment plans for each of your clients on a monthly, weekly, or yearly basis.
  • Ensure recurring revenue by selling contracts and memberships that charge clients on a pre-arranged date each month.
  • Send email reminders to clients that need to renew packages or have approaching credit card expiration dates.

In-Depth Analysis Reporting

Analysis Reporting

  • Generate sales, client management, and analysis reports to give you insight into your business.
  • Reports can be viewed online or downloaded to Microsoft Excel. ™
  • Run a report on the day’s attendance, or check attendance patterns on a daily, weekly, monthly, or yearly basis.
  • Find out which clients have had cancellations, unpaid statements and payments by event.
  • Generate reports by cash drawer sales and sales by revenue category.
  • Find out which of your clients are your BIG spenders and what products and services your business has sold to them.
  • Find out which products and services are your best sellers.
  • Run a report specifically for voided sales.
  • Pull a report to find clients who have not returned and clients’ dates of last visit.
  • Analyze your business’ attendance levels and the total average revenue produced.
  • Determine the total amount of no-show clients and the number of clients per staff member.

Direct Marketing Reporting

Marketing Reporting

  • Generate mailing lists and email lists for all clients, or run it for specific client types in order to send personalized emails, newsletters, or direct mail.
  • Generate specific reports on your clients by age, gender, day of first visit, birthday, and more.
  • Create better marketing strategies to boost client satisfaction.

Point of Sale

Point of Sale

  • Allow your clients to purchase services, products, and gift cards all in one location.
  • Clients can purchase items for themselves or for any number of other clients – in the same transaction!
  • Easily process returns, voids, and split a payment between two methods (i.e. cash & credit).

Online Store

Online Store

  • Sell any combination of products, services, and gift cards from your online store.
  • Ship your online product sales with preset rates and restrictions according to state shipping rates and taxes.
  • Increase sales and client satisfaction thanks to online convenience.
  • Reduce your front desk staff’s workload.
  • Boost your profits by allowing your clients to make purchases outside of your regular business hours.

Online Scheduling

Online Scheduling

  • Allow your students to schedule and book appointments online from their own home.
  • Permit your clients to schedule as far in advance as is convenient for you.
  • Automated email reminders for booked appointments and events, as well as for cancellations.
  • Specify “hours of operation” for your online store, or keep it open 24/7!

Gift Cards

Gift Cards

  • Encourage repeat business by selling gift cards from your front desk or online.
  • Sell gift cards with pre-determined amounts, or easily load the gift card with the requested amount at the point of sale.
  • Purchase customized gift cards directly through MINDBODY.

Staff Management

Staff Management

  • Allow your therapists to check their schedule whenever they need.
  • Assign each manager and staff member with different levels of permission.
  • Manage all staff members online simply and easily with multiple therapist schedules.
  • Teacher challenges solved easily by having your therapists view their schedules and change their own availabilities.

Payroll

Payroll

  • Manage staff payroll with the use of different pay rates dependant on the type of service performed.
  • Enable different commission rates for each therapist and product, and manage it all in one report.
  • Payroll for all types of services is represented in just one report.
  • Export your payroll report into outside payroll software, such as ADP and Exact Payroll Services.

Email Marketing

Email Marketing

  • Use our in-depth marketing reports to target specific groups of clients.
  • MINDBODY integrates with Constant Contact, to always keep your Constant Contact client lists updated with your MINDBODY client list.
  • Send email blasts and campaigns according to customized demographics within your MINDBODY system – never let your clients forget that their business is important to you.
  • Customize your email blasts with pre-set templates in Constant Contact according to the subject or audience – even your business’s branded colors.

Pricing

Whether you're an individual professional or a nationwide chain, MINDBODY provides you and your wellness practice with ALL your management needs. So relax and allow our simplified pricing structure to help your business grow with freedom and ease, today. Find the package that is right for you.

Pricing levels are determined on the number of professionals (i.e. therapist, esthetician, instructor, technician, etc.) employed at your business.

SPECIAL: Prepay 11 months and receive the last month FREE.

Pricing

  Set-up fee Monthly subscription fee
1-5 Professionals $400* $65
6-12 Professionals $575* $85
13-20 Professionals $750* $105
21-50 Professionals $850* $155

If you have more than 50 please contact 877.755.4279 or sales@mindbodyonline.com.

*All prices are set for one location; prices will vary for multiple locations or locations with more than one business unit.

Note: All prices shown are for U.S. versions of our software. Localized, international versions sold in Europe are generally priced 1 Euro per dollar.

All Setup Fees Include

  • Personalized Software and Online Store — Customized to match your graphic colors, logo & font.
  • Personalized Software and Online Store Unlimited Workstations — Other software companies want to charge you “by the seat.” Not MINDBODY. Need another workstation at the front desk, in the back office or at home? Just plug in another computer to the Internet. You don’t even have to call us.
  • Live Startup Training — One to four hours per business location, delivered by telephone and Internet link. Onsite training available in many locations. Contact MINDBODY for a quote.
  • Credit Card Processing Integration — With MINDBODY Integrated Credit Card Processing, your business will be able to authorize, settle and manage credit card, electronic check transactions and ACH anytime, anywhere.
  • Data Import — Have client names and addresses in Outlook, Excel or another common database format? Using another studio or spa managment software? We’ll import that data to your online software free of change. (Data must be provided in an open database format).

Our rates are designed to save you money. On average, your total technology expenses with MINDBODY will be 50 - 67% less expensive than you would experience with locally installed software.

Monthly Application Service Fees

  • One simple monthly fee pays for everything — MINDBODY provides all software service, data subscription fee, ongoing support and upgrades in one low-cost monthly fee.
  • Fees based on your needs and business size — We use a carefully created model that factors in the software modules you use, the number of clients you currently serve, and the physical business locations in which you operate. The resulting prices are fair and give a great value, regardless of your business size.
  • 12 month contracts — Your rates are guaranteed not to increase during your contract year. Just prior to the end of the each contract, we will price the next contract year based upon your options.
  • Prepay first 11 months and get the last month FREE — This simplified approach allows you to cover your entire year of application service and support in one payment.

Support

Included with every package, MINDBODY provides FREE start-up training that incorporates:

  • Scheduling classes and events
  • Booking appointments
  • Managing clients
  • Making sales

Get more information about MINDBODY Support.

FAQs

Don’t see your question? Give us a call at 877.755.4279, or email sales@mindbodyonline.com.

Q: Do I need a website to use the MINDBODY system?
A: No. Your MINDBODY software is accessible through http://clients.mindbodyonline.com.
Q: How does my current website connect with my MINDBODY Online site?
A: Your MINBBODY Online site has a feature called a "Links Generator." This tool creates specific links for your MINDBODY Online schedules such as the appointment, workshop or classes schedules. You can then copy and paste those links into your existing website, allowing them to integrate seamlessly and quickly view your business schedule, etc. Links can be created for specific teacher's schedules. The Links Generator even creates links for your gift cards and products that you saved within MINDBODY Online.
Q: How do I know what package is right for me?

A: Packages are based on the number of service providers (i.e. trainers, teachers, instructors, therapists, stylists, estheticians, etc) that you employ. So when your business grows and your staff numbers increase, your MINDBODY system will grow with you.

The MINDBODY system offers four packages for your business:

  • Basic is for businesses that employ 1-5 staff members
  • Standard is for businesses that employ 6 - 20 staff members
  • Premium is for businesses that employ 21-50 staff members

Business that employ more than 50 employees will need to speak to the MINDBODY Sales Department: 877.755.4279 or email sales@mindbodyonline.com

Q: Can I upgrade my package even if I've already started using the software? Do I need to pay for the setup again?
A: No. All features and upgrades are included in your one-time setup fee payment. Monthly subscription fees will increase depending on the package upgrade. If you are using our previous PC version, you will have to pay the initial package setup fee to upgrade to the online version. Please contact our sales team for more information at 877.755.4279.
Q: Is there a demo available that I can look at before purchasing?

A: Yes. MINDBODY provides several demos for various industries. To try out a demo, choose the MINDBODY industry to the right that suits your business the most. Once on the MINDBODY product page you’ve selected, click the "Try our demo" button to demo the software.

If your industry isn’t listed, it doesn’t mean that we can’t meet your scheduling needs. Please contact our Sales Team to find out if we have a solution for you.

Q: If I add a location, what is the cost for my monthly subscription?
A: Each location must have its own subscription. Any additional locations you would like to add to your MINDBODY account will be an additional fee. For example, if you pay $65 per month and add a second location, your monthly hosting would be $130.
Q: Once I complete the purchase, how long before the system is up and running?
A: Getting the software up and running is different for each business. Most businesses can complete training and use the software after four 50-minute training sessions. Depending on the complexity of your business model and your ability to learn a new software system, it may take less or more time than the four initial basic trainings. If you are a new business or have deadlines in place, we recommend that you purchase the software a month before you are ready to use it. This gives you time to complete your training with MINDBODY Online, get comfortable using the software and also train your staff. MINDBODY's training programs make this transition as smooth and as quick as possible. If you are under strict time constraints, please discuss your timeline with your Sales Specialist.

Events

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