August 2024 Product Recap

The latest updates and improvements are here—check out everything that’s new for August.

Waitlist automations: Easily fill last-minute class cancellations

For all Mindbody users • Class-based businesses

Maximize your class attendance and earn more revenue with our Late Cancellation Automation feature. You’ll have two options to automatically fill last-minute cancellations:

• First-to-Claim: Sends SMS notifications to waitlisted clients when spots open and fills them based on the order of responses (available only if two-way SMS is enabled) 
• Auto-Add Automation: Automatically fills spots according to the waitlist order  

Keep your classes full by choosing the automation that best fits your needs.

Mindbody app: Improve discoverability for new clients

For all Mindbody users

The odds of your business being found on the Mindbody app are now better than ever—we’ve added 41 new subcategories for categorizing your classes and appointments. This update allows for more precise classification of offerings that didn’t previously fit into the available tags.  

Get to know more about the categories and subcategories.

Messenger[ai]: Upgrade how you answer client questions

For Messenger^[ai] users

Level up your customer support with the latest Messenger^[ai] update. This enhancement now provides more accurate and efficient automated responses to general business inquiries and FAQs in a conversational flow.

Want to see for yourself? Try Messenger^[ai]. 

Branded app: Encourage clients to bring a friend to class

For businesses using a branded app • Class-based businesses   

Clients can now invite friends to join them for a class when booking on your business’s app. They simply share a link that directs users to download your branded app—this helps drive discovery, app downloads, and social engagement.

Looking to make a branded app for your business? Connect with our team to find out more.

Point of sale: Quickly resolve failed autopays

For all Mindbody users 

Failed autopay alerts now include the client's phone number, making it easier to address payment issues instantly and speeding up the process of recovering declined transactions. Find out how to address failed autopays.

Lead Management: Streamline lead tracking & send follow-up emails

For all Ultimate and Ultimate plus users

Streamline lead tracking with follow-up tasks filter       

Enhance your lead management process and improve lead conversion rates with our new follow-up tasks filter. This tool helps you efficiently keep track of follow-up tasks, so that nothing is overlooked. 

Use follow-up tasks to easily send emails to leads

Boost your lead nurturing efforts by sending emails directly from the follow-up tasks feature. This seamless integration simplifies communication, making it easier to engage with potential clients and move them through your funnel.

Multi-location management: Prevent duplicated classes with new alert

For Mindbody Strategic Accounts • Class-based businesses

The enhanced corporate Classes tool prevents the creation of duplicate classes when a name is already in use. This helps streamline the workflow of class creation and promotes consistent naming across studios.

Corporate dashboard: Easily track membership statuses

For Mindbody Strategic Accounts 

Save time on membership management with our update to the corporate dashboard. The pricing options tool now displays status, so you can easily identify and remove inactive memberships while also making sure that active memberships have the most suitable pricing options.