How to Maximize Revenue and Retention at Checkout

Client retention is more than just a metric, it's a routine. Have you established intentional practices at your spa or salon designed to enhance the customer experience and promote future appointments? Is everyone on your team trained and efficient in executing these practices? You can grow your customer ticket value and increase re-bookings with a few simple steps. This session shows you how.

What we’ll cover:

• How to motivate staff to focus on customer service
• Strategic and authentic follow-up cadences
• Providing education that builds connections with clients
• How to communicate the value of products and add-ons